Thank you for shopping with PetBride! We want to ensure that you have a smooth and hassle-free shopping experience with us. If for any reason you are not completely satisfied with your purchase, we are here to help.

Notification Period You have 14 days from the date of purchase to notify us if you wish to return an item for a refund. After this period, we may not be able to process your refund request.

Return Postage Customers are responsible for covering the return postage costs.

Initiating a Return To begin the return process and obtain the return address, please use our contact page and clearly state your intention to return the item within the 14-day window from the date of purchase. Please note that items must not be returned without prior contact and authorization.

Refund Process Refunds will be issued to the same payment method used for the original order. Please allow up to 10 working days for the refund to be processed once we have confirmed that a refund will be made.

Payment Issues If you have not received your refund after the 10-day processing period, we recommend contacting your bank first, as they may have placed the payment on hold in some cases. If the issue persists, please don’t hesitate to get in touch with us, and we will assist you in resolving the matter.

Sale Items Please note that we are unable to offer refunds for any sale items.

For further information or inquiries, please feel free to email us at info@pet-brite-store.com We are here to assist you with any questions or concerns you may have regarding our returns policy. Your satisfaction is our priority, and we appreciate your trust in PetBride.